HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.
The Admissions Coordinator is responsible for developing census and quality mix by providing prospective patients and/or responsible parties with
appropriate information and assistance to the nursing center.
In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.
College degree preferred.
Sales experience, particularly in health care services, products or pharmaceuticals is desirable. Familiarity with longterm care and/or health care services useful.Job Specific Details:
? Utilizes IMPACT sales techniques with sales encounters. Handles walk-in or telephone inquiries and invites
referral source to nursing center; follows-up on inquiries by conducting tours of the center, completing inquiry
electronic system for admissions, and providing patient?s family with brochures about nursing home, Medicare
facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
? Maintains necessary knowledge of served market areas, patient origin, and major referral sources.
? Plans, coordinates and executes community referral source events.
Admissions Process Responsibilities
? Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
? Uses clinical inventory to evaluate patients for admission; when necessary, visits prospective patients in the
hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required;
Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify
coverage; Meets in center with families upon or before admission to sign paper work, timely and accurately;
Records information that identifies physician and patient, type of accommodation required, insurance coverage,
and date of admission, inspects patient?s room prior to admission, active role in morning kick off meeting
Admissions Process Responsibilities, continued
? Arranges for room accommodation changes; Gives families a list of all department heads and a patient handbook,
and interprets nursing home regulations to patient concerning visitors, visiting hours, and disposition of clothing
? Maintains thorough knowledge of center?s products, services, capabilities, physician relations and payer sources
Customer Satisfaction Responsibilities
? May assist Administrator in contacting families after admission and discharge to personally determine satisfaction;
Provides timely follow-up on family or guarantor complaints and problem solves with patients and/or staff.
? Ensures a Greeter Club/First Impression Program is in place and functioning. Inspects patient?s room prior to
admission; Notifies particular wing to expect patient and arranges for escort to room.
? Assists Administrator in developing and training the Admission team.
? Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate
? At the direction of the Business Development Specialist, may be asked to attend and participate in staff meetings,
departmental head meetings, or other center meetings.
? Performs any miscellaneous work assignments as may be required.
? College degree preferred.
? Sales experience, particularly in health care services, products or pharmaceuticals is desirable. Familiarity with longterm
care and/or health care services useful.
? Work is primarily sedentary in nature, with exerting up to 10 pounds of force occasionally and/or a negligible amount
of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most
of the time, but may involve walking or standing for periods of time to give center tours, etc.
? Primarily inside with well-lighted and well-ventilated areas.
? Works closely with Admissions Director, Business Development Specialist, Admissions Team, Administrator and
Director of Nursing.
Must be able to execute the terms and conditions set forth in the HCR ManorCare Employee Handbook, including, but not
1. Works in a safety-conscious manner, which ensures that safe work practices are used in order not to pose a risk
to self or others in the workplace. Reports any safety violations or hazards to supervisor
2. Complies with company policies and procedures and local, state, and federal regulations
3. Adheres to policy on Drug-Free Workplace
4. Interacts in a tactful, diplomatic, and humanistic manner with patients, families, visitors, and co-workers to provide
a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity,
rights and physical safety of each patient and facility guest
5. Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene, and
6. Takes positive action to ensure equal opportunity in the conduct of all business activities without regard to race,
color, religion, sex/gender, age, national origin, disability, citizenship, veteran status or any other legally protected
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